Skills & Competencies for Sales Support Manager

Sales Support Manager job profile

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JOB SUMMARY for Sales Support Manager

Manages the daily operations of the sales support function.

JOB RESPONSIBILITIES for Sales Support Manager

Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Identifies and resolves operational issues. Implements promotional events to increase sales volume. May resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs.

Sales Support Manager SALARY RANGE

BASE 50%
$121,287
TOTAL 50%
$133,022
Job Level
M02
Job Code
SM15000348
Education/Degree
Bachelor's Degree
Reports To
Director

Sales Support Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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14 general skills or competencies (Job family competencies) for Sales Support Manager

1 Job Family Competencies – Customer Complaint Resolution
Proficiency Level -3
Skill definition-Determining and investigating root causes of customer complaints to create prompt resolutions and deliver a high-quality service experience.
Level 1 Behaviors
(General Familiarity)
Knows how to investigate complaints to identify root causes.
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Level 2 Behaviors
(Light Experience)
Tracks customer concerns to find appropriate solutions to their complaints.
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Level 3 Behaviors
(Moderate Experience)
Works with other teams in responding and addressing customers to prevent future complaints.
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Level 4 Behaviors
(Extensive Experience)
Trains staff and management in handling and resolving customer complaints to improve customer outcomes.
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Level 5 Behaviors
(Mastery)
Leads customer complaint resolution process from investigation to resolution to optimize service delivery.
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2 Job Family Competencies – Prospecting
Proficiency Level -3
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Lists the ways of drafting sales prospecting email that attracts more leads.
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Level 2 Behaviors
(Light Experience)
Performs all follow-up to support prospecting efforts and ongoing primary lead generation activities.
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Level 3 Behaviors
(Moderate Experience)
Utilizes tools to develop targeted prospecting efforts that produce qualified leads.
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Level 4 Behaviors
(Extensive Experience)
Provides overall feedback for all upcoming prospecting initiatives.
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Level 5 Behaviors
(Mastery)
Leads the overall implementation of a strategic prospecting plan.
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3 Sales Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Manager
Proficiency Level - 4
5 Competency for - Sales Support Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Sales Support Manager

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Illustrates how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Uses precise and appropriate terminology to explain the characteristics of the P/S.
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Level 3 Behaviors
(Moderate Experience)
Obtains information regarding the commonalities of diverse products and services within our business.
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Level 4 Behaviors
(Extensive Experience)
Proposes solutions to colleagues regarding implementation and operation-related considerations.
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Level 5 Behaviors
(Mastery)
Provides a full range of consulting for the product and service production team.
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2 Core Competencies – Meeting Management
Proficiency Level -4
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Shows the importance of meeting planning and preparation.
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Level 2 Behaviors
(Light Experience)
Records and distributes meeting minutes to appropriate staff and management.
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Level 3 Behaviors
(Moderate Experience)
Summarizes meeting outcomes and open issues to seek and verify common ground.
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Level 4 Behaviors
(Extensive Experience)
Mentors others on the implementation of meeting management SOP to improve productivity.
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Level 5 Behaviors
(Mastery)
Sponsors timely and effective meetings on high-impact, critical issues among all levels within our business.
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3 Sales Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Manager
Proficiency Level - 4
5 Competency for - Sales Support Manager
Proficiency Level - 5

Summary of Sales Support Manager skills and competencies

There are 0 hard skills for Sales Support Manager.
14 general skills for Sales Support Manager, Customer Complaint Resolution, Prospecting, Sales Enablement, etc.
10 soft skills for Sales Support Manager, Products And Services, Meeting Management, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Manager, he or she needs to be skilled in Products And Services, be skilled in Meeting Management, and be skilled in Planning and Organizing.

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